Updates for our Pet Parents
from Co-Founder Scott Morris

09 Mar 2021 | Written by Freshpet

We know how challenging it's been for many of you to find Freshpet in the early months of 2021, so our Co-Founder has been sharing regular updates to keep pet parents informed on our progress. We're working hard to get more food into your hands as quickly as possible, but for more detail please see Scott's updates below.

Update: March 9 [LATEST]

When we started Freshpet our plan was to create a better food for pets and pet parents.  An important part of that promise is having enough food for everyone. Believe me, we are as frustrated as you are, but it’s getting much, much better.  We’re not perfect – and won’t be for a few more weeks – but more product should be available in our fridges each week.
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Update: February 20

Fast growth, challenging times, and more food on the way every day
Hello – I hope you and your pets are safe, warm, and able to find some Freshpet. I’ve continued to read all the comments you’re posting. I’m glad many have been finding Freshpet, and understand your frustration if you have not. I truly feel terrible we haven’t been able to keep our fridges full; we are working so hard to make more.
[ . . . ]

Update: February 1

Hello, I hope you and your pets are safe and finding more Freshpet.  I promise we’re all working harder than ever to make more of our food so that everyone can get what they need. 

I want you to know I’ve read all 1,500+ comments on my last note, and we have been responding to any of you that need more information.  We truly appreciate your support of our food and our company.  It’s super special to hear so many kind words and how you are cheering for us.  It’s also good to see that many of you are finding fuller fridges.  I am sorry if you have not been able to find the Freshpet foods you want, but more is coming.
[ . . . ]

Update: January 18

We started Freshpet in 2006 to bring fresher, healthier and less-processed food to pets and pet parents.  Every year since 2006, we have grown thanks to pets and people liking our products.  2020 was no exception; we grew at an even faster rate than ever before.  We are proud that people love our products, but that comes with a big responsibility to keep making enough. 
[ . . . ]

Responses to this Post

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Teresa Archie
9 Mar, 2021 at 10:59 pm
My dog loves the Home Cooked Chicken Recipe. This is the only food he will eat. Thank you
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Freshpet
11 Mar, 2021 at 09:25 pm
Thank you for your continued support, Teresa!
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Gene Dufresne
9 Mar, 2021 at 11:51 pm
I go through at least 8 - 6 lbs chubs a month. My dogs love it. Wish that I could get it a little cheaper though.
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Freshpet
11 Mar, 2021 at 09:27 pm
Thank you for being part of our Freshpet family, Gene. We really appreciate your support! We'll be sure to pass along your feedback about pricing to the appropriate team here at Freshpet as well.
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Daine Radtka
12 Mar, 2021 at 09:35 pm
Thank you for your commitment to our pets. Tucker is my Cocker Spaniel, 9 months old. We have been through 7 bags of dry puppy food, 5 Cans of wet puppy food. He has not liked any of them. So discouraging! Then I found Freshpet. He loves it! Then covid hit. Now its hard to find the Puppy Roll. I'm sure with all your hard work getting back on your feet that it won't be long and we will see it again. Thanks to you and tell all your worker in the plant THANK YOU for there hard work! Diane Radtka
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Freshpet
22 Mar, 2021 at 02:07 pm
Thanks for being so understanding, Diane. It means a lot to us! 💚

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