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Where to Buy

Where can I find Freshpet in the UK?

Freshpet is carried in many stores across the UK, including grocery, larger chain retail stores, pet specialty stores, and natural food stores. To find a Freshpet retailer near you, visit our Store Locator.

How current are the store results on the Freshpet Where to Buy tool?

Freshpet inventory will vary from store to store.  The store listing results generated by our Where to Buy product locator tool will indicate that Freshpet products have been sold at a particular store within the last few weeks.  Note, current inventory levels may vary by store and are not guaranteed.  You may wish to first contact the store directly to verify they have a specific Freshpet product available.

Ingredients

Is Freshpet food raw? Is there a risk for parasites or harmful bacteria?

Freshpet is not raw. Our fresh cat and dog food undergo a steam-cooking process; microbial testing is a critical step for our Quality Assurance team. The products are sent out weekly for nutritional analysis testing as well making them safe for handling and serving.

Where do Freshpet ingredients come from?

Freshpet recipes are made with natural and fresh meat, vegetables, fruits, and whole grains. We believe in building long-term supplier partnerships to source healthy and sustainable ingredients with many being locally sourced to our Freshpet Kitchens. 96% of our ingredients are from North America. The other 4% are non-domestic, such as Europe, and are also non-Chinese origin.

We carefully monitor incoming ingredients and work with our partners to ensure they adhere to our high-quality standards.

Is Freshpet food organic?

The turkey we use in our Nature’s Fresh recipe is organic. We use the highest quality, freshest all-natural ingredients in our other recipes, but they are not organic.

Where are Freshpet foods and treats made?

All Freshpet refrigerated food is made in our very own Freshpet Kitchens in Bethlehem, Pennsylvania, and Ennis, Texas. Freshpet treats are made in the USA by carefully selected partners that are required to strictly adhere to our high-quality food and safety standards.

Is Freshpet food all natural?

Yes, we make Freshpet with only all-natural ingredients. Our recipes also never contain any artificial or chemical preservatives, BHA, propylene glycol, flavors, or colors commonly found in traditional dry, canned and semi-moist pet food.

How does Freshpet verify the quality of their meats?

All ingredients undergo thorough inspections, testing, and release criteria prior to use. Freshpet adheres closely to the Safe Quality Food (SQF) Program and Food Safety Modernization Act (FSMA) by performing risk assessments and establishing supplier preventive controls to ensure that the ingredients received do not pose a food safety risk.

Why does Freshpet use fresh meats instead of rendered meals?

Freshpet uses only muscle and organ meats held to higher quality standards and have never been pre-processed as it is more nutrient dense and easier for our pets to digest. We also choose to never use any “chicken meal” or “meat meals.” Meat meals can include varying types and qualities of meat and waste products, are highly processed, and can have a shelf life longer than a year.

Why do your products contain salt? Shouldn’t we monitor sodium intake in pets?

Freshpet uses minimal amounts of salt and potassium chloride (lite salt) in our recipes to help combine our fresh meats. Our salt levels are within levels recommended by veterinary nutritionists and our sodium levels are within AAFCO requirements. 

Nutrition

Is Freshpet complete and balanced nutrition?

Freshpet foods are 100% complete and balanced and exceed AAFCO’s minimum standards for canine and feline nutrition.

Is Freshpet approved and recommended by veterinarians?

All our recipes are rigorously formulated and approved by Dr. Gerardo Perez-Camargo, our resident veterinarian and Head of R&D, who holds a PhD in Applied Biochemistry and Food Science. Designed to be nutrtitionally balanced, our recipes either meet or surpass both AAFCO and WSAVA guidelines.

We’re also proud to have established the Freshpet Nutrition Council, a group of board-certified DVMs, DVNs, DACVNs and PhDs who guide, supervise and validate our research. To read more on what vets are saying about Freshpet, click here.

The moisture or amount of water in Freshpet food seems high, why is this?

Freshpet refrigerated food is high in animal protein, so you can expect them to have the same moisture content as fresh, human-grade meats. 70-75% moisture is the natural state of fresh meat. Chicken breast meat contains 74.6% moisture, and fresh turkey meat contains 75.8%. (Reference: USDA database)

Why does traditional dry food seem to have more protein than Freshpet food when I look at the Guaranteed Analysis on the label?

A “Guaranteed Analysis” is used to put a value on four nutrients in your pet’s food: protein, fat, fiber, and moisture. But it doesn’t consider the water content of the your pet’s food, which can a little be misleading. Even the Food and Drug Administration admits to this on their website stating, “To make meaningful comparisons of nutrient levels between a canned (or fresh) and dry product, they should be expressed on the same moisture basis.”

 

To determine the amount of protein on a dry matter basis:

  • Subtract the moisture percentage from 100% to determine the dry matter percentage
  • Divide the protein percentage by the percent of dry matter percentage
  • Multiply by 100

 

For a simple example, a food with 10% protein and 75% moisture is within the range of Freshpet foods:

  • 100% – 75% moisture = 25% dry matter
  • 10% Protein /25% dry Matter = .4
  • .4 x 100 = 40% dry matter protein content

This same formula can be used to determine the dry matter fat and fiber contents.

Click here to compare our foods with other brands.

Is the protein level in Freshpet recipes appropriate for all dogs?

For pets that have pancreatic problems or compromised renal function (i.e. kidney), high protein diets made from meat and fish should be avoided. If your pet suffers from these conditions, consult your veterinarian to determine if Freshpet is appropriate.

Choosing Freshpet

Which recipe is right for my pet? Which do I choose?

Freshpet believes in the difference fresh dog and cat food can make to the health of your pet. The choice between Freshpet recipes really depends on the individual needs and preferences of you and your pet.

 

All Freshpet food is:

  • Made with all natural, fresh ingredients
  • Made with farm raised chicken and beef
  • 100% all-natural protein
  • Free of artificial or chemical preservatives
  • Minimally processed to retain essential vitamins and nutrients naturally found in our fresh ingredients
  • Free of corn, wheat and rendered meals
  • Learn more about our wide selection of fresh food here.
What is the best way to change to Freshpet?

When switching from another brand of pet food to Freshpet, we recommend doing so gradually over a period of 7-10 days. Please refer to our guide on Switching to Freshpet for more information.

How are Freshpet treats different from other dog treats?

Freshpet treats are all-natural, contain no artificial preservatives, and are less processed than traditional treats. To ensure the freshness of our simple and healthy ingredients, our Freshpet chicken treats must be refrigerated and used within 10 days of opening and our Freshpet turkey treats must be refrigerated and used within 14 days.

Shelf Life

Can Freshpet food be frozen and stored in my freezer for future use?

We recommend serving our food fresh from the fridge for the best results, but you can choose to freeze any unused portions for later use. Be aware that you may see a slight change in color and texture when thawed, but this won’t change the nutritional value or taste of our meals.

How can I tell if the product is fresh when I buy it at the store?

Just like the fresh human food you’d buy at your grocery store, you’ll find a sell by date on each package of Freshpet. Once it’s opened, we recommend using it within:

  • Rolls: 7 days
  • Patties: 5 days
  • Spring & Sprout and Homestyle Creations Bagged Meals: 5 days
  • Freshpet Select, Deli Fresh, and Vital Bagged Meals: 7 days
  • Single Serve: 2 days
  • Turkey Dog Treats: 14 days
  • Chicken Dog Treats: 10 days
Once served, how long is it safe to leave Freshpet food in my dog or cat’s bowl?

Treat Freshpet refrigerated food as if you would freshly prepared foods at home. We recommend that you do not leave refrigerated food in the bowl for longer than 1 hour. Return any unused food to the fridge when you’re finished serving.

Can Freshpet food be microwaved?

Our food comes fully cooked and made to be served fresh out of the refrigerator – no additional cooking necessary! But some pet parents like to “take the chill off” by putting Freshpet in the microwave for a few seconds. If you do decide to microwave our product, you may see some sparking from the vitamin and mineral supplement that is added to the recipe. This is not harmful to nutritional quality of the food, but please be careful not to microwave Freshpet in its packaging (and especially avoid microwaving the metal rings at the end of our rolls). To determine ideal microwaving time, please refer to this helpful guide.

Feeding and Serving

Which recipe is right for my pet? Which do I choose?

Freshpet believes in the difference fresh dog and cat food can make to the health of your pet. The choice between Freshpet recipes really depends on the individual needs and preferences of you and your pet.

 

All Freshpet food is:

  • Made with all natural, fresh ingredients
  • Made with farm raised chicken and beef
  • 100% all-natural protein
  • Free of artificial or chemical preservatives
  • Minimally processed to retain essential vitamins and nutrients naturally found in our fresh ingredients
  • Free of corn, wheat and rendered meals
  • Learn more about our wide selection of fresh food here.
Can I feed Freshpet to my puppy?

All Vital recipes are AAFCO-approved for all life stages, including puppyhood. In addition, Freshpet offers puppy-specific rolls in both our Select and Vital lines. To learn more about feeding your puppy fresh food, click here.

What is the best way to change to Freshpet?

When switching from another brand of pet food to Freshpet, we recommend doing so gradually over a period of 7-10 days. Please refer to our guide on Switching to Freshpet for more information.

Contact

UK Telephone: 0800 0096185
NI Telephone: +31 107131821

Or write to us at:
Attn: Freshpet Care Team
Freshpet Europe Ltd
Po Box 12304
Colchester CO19QB

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Thank you for your interest in working at Freshpet! We’re a group of pet-loving humans, working in harmony to help dogs and cats everywhere live happier, healthier, more tail-wagging lives.

If that sounds like you, we’re always looking for new teammates, so visit our Careers page to see all our up-to-date open positions at jobs.freshpet.com.

If you have a marketing product or service you'd like to share with the Freshpet marketing team, please reach out to us via email at [email protected] .

Unfortunately due to the volume of contacts, we may not be able to respond to every message, but a member of our team will review all incoming messages and forward them to the appropriate person.

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