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Frequently Asked Questions

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What type of Freshpet food is right for my pet?

Freshpet believes in the difference fresh dog and cat food can make to the health of your pet. The choice between Freshpet recipes really depends on the individual needs and preferences of you and your pet. To find a recipe that fits your family, use our Fresh Food Selector.

All Freshpet foods are:

  • Made with all natural, fresh ingredients
  • Minimally processed to retain essential vitamins and nutrients naturally found in our fresh ingredients
  • Free of artificial or chemical preservatives
  • Free of corn, wheat, and rendered meals

Learn more about our wide selection of fresh foods here.

Where are Freshpet foods and treats made?

All Freshpet refrigerated foods are made in our very own Freshpet Kitchens in Bethlehem, Pennsylvania. Freshpet treats, raw foods, and non-refrigerated foods are made in the USA and Canada by carefully selected partners that are required to strictly adhere to our high quality food and safety standards.

Where can I find Freshpet?

Freshpet is carried in many stores across the USA and Canada; including grocery, mass, pet specialty, and natural food stores. To find a Freshpet retailer near you, visit our Store Locator. If you’d like to recommend your local store carry Freshpet, please visit our Request Freshpet® page.

Are Freshpet foods raw? Is there a risk for parasites or harmful bacteria?

Freshpet makes steam-cooked foods for pets. Freshpet refrigerated cooked foods undergo pasteurization similar to milk and other freshly prepared foods, making it safe for handling and serving.

Do all Freshpet ingredients come from the USA?

97% of Freshpet ingredients come from the USA and Canada. 70% of Freshpet ingredients come from local farms. No Freshpet ingredients come from China.

Are Freshpet foods organic?

No, Freshpet foods are not organic. Few, if any, pet foods are 100% organic due to difficulty in sourcing organic ingredients, as well as their costliness. Our focus is on finding the highest quality, freshest, all natural ingredients.

Are Freshpet foods all natural?

Yes, Freshpet foods only use all natural ingredients. Freshpet foods never contain any artificial or chemical preservatives (BHA, propylene glycol) commonly found in traditional dry, canned and semi-moist pet food.

How does Freshpet verify the quality of their fresh meats?

All Freshpet poultry and meat ingredients are sourced from USDA (United States Department of Agriculture) and APHIS (Animal and Plant Health Inspection Service) registered suppliers who follow all USDA regulations for safe handling. Our fish are source from USDC/NOAA registered sources. The poultry used in our Nature’s Fresh recipes are antibiotic and hormone free.

Why does Freshpet use fresh meats instead of rendered meals?

Freshpet uses fresh meats because they are fresher, held to higher quality standards, and are never pre-processed. Our fresh meats only include muscle meats, are never frozen or heated prior to being included in our recipes, and must be used within 7 days. Meat meals can include varying types and qualities of meat and waste products, are highly processed, and can have a shelf life of up to one year. Learn more about the differences between fresh meats and rendered meals here.

What is tapioca?

Tapioca is a gluten-free starch naturally derived from the root of the cassava plant that is used in some Freshpet recipes to help combine the fresh ingredients together. It is often used in human foods such as soups, sauces, cheese and gluten-free bakery items.

What is carrageenan?

Carrageenan is an extract from red seaweed found in the North Atlantic coastal regions. Freshpet uses small amounts of undegraded carrageenan as a thickener or gelling agent to help improve the form and texture of our food. Undegraded carrageenan has been found safe for use in both human and pet foods by the FDA, USDA, and is deemed natural by the National Organic Standards Board.

What is inulin?

Inulin, also called chicory root, is a prebiotic, which helps with nutrient absorption. It is a high quality, soluble and functional fiber source, which aid in the absorption of nutrients into the bloodstream, especially in foods that contain high amounts of fresh meat and fish.

What are the natural flavors?

Natural flavors are a proprietary blend of natural ingredients used to enhance the flavor of our fresh foods.

Why do your products contain salt? Shouldn’t we monitor sodium intake in pets?

Freshpet uses minimal amounts of salt and potassium chloride (lite salt) in our recipes to help combine our fresh meats. Our salt levels are within the ranges recommended by veterinary nutritionists.

What makes Nature’s Fresh different?

While all of our foods are made of fresh, high quality ingredients, Nature’s Fresh recipes only use chicken that follows the standards developed by the Global Animal Partnership – The 5-Step™ Animal Welfare Ratings Standards. These standards are used to rate how pigs, chicken and cattle are raised for meat.

All Whole Foods Markets in the United States use these standards to certify their producers’ animal welfare practices. For more information on the Global Animal Partnership’s 5-Step™ Animal Welfare Ratings Standards, please visit: http://www.globalanimalpartnership.org/the-5-step-program/

What is the best way to switch to an all Freshpet diet?

When switching from another brand of pet food to Freshpet, we recommend doing so gradually over a period of 7-10 days. Please refer to our guide on Switching to Freshpet for more information.

Can Freshpet foods be frozen and stored in my freezer for future use?

Yes, they can be frozen, however no Freshpet foods are frozen before you purchase them in your local store. If you choose to freeze the food, you may see a slight change in color and texture when thawed out.

How can I tell if the product is fresh when I buy it at the store?

Just like the fresh human food you buy, there is a sell by date on each package of Freshpet food. Once opened, we recommend you use our foods within:

  • Rolls and Patties: 7 days
  • Bagged Meals: 7 days
  • Single Serve Cups: 2 days
  • Dog Treats: 14 days
  • Non-refrigerated Food: 2-3 weeks
What is the difference between the “freshly made on” dates and the “sell by” dates on Freshpet non-refrigerated foods?

The “freshly made on” date on the front of the bag lets you know exactly when the food was prepared and packaged. The “sell by” date on the back of the bag tells you the latest date the food should be purchased in store.

Once served, how long is it safe to leave Freshpet refrigerated foods in my dog or cat’s bowl?

Treat Freshpet refrigerated foods as if you would freshly prepared foods at home. We recommend that you do not leave refrigerated food in the bowl for longer than 2-3 hours.

How are Freshpet treats different from other dog treats?

Freshpet treats are all natural, contain no artificial preservatives, and are less processed than traditional offerings. To ensure the freshness of our simple and healthy ingredients, all Freshpet treats must be refrigerated and used within 14 days of opening.

Is Freshpet complete and balanced nutrition?

Freshpet foods are 100% complete and balanced and exceed AAFCO’s minimum standards for canine and feline nutrition. While Freshpet treats are made of high quality meats and vegetables, they may not contain all the essential vitamins and minerals dogs need. To ensure your pet is getting all the nutrition he requires, feed a complete and balanced food.

The moisture or amount of water in Freshpet refrigerated foods seems high, why is this?

Freshpet refrigerated foods are meat-based foods, so you can expect them to have the same moisture content as fresh, human-grade meats. 70-75% moisture is the natural state of fresh meat. Chicken breast meat contains 74.6% moisture, and fresh turkey meat contains 75.8%. (Reference: USDA database)

Why does traditional dry food seem to have more protein than Freshpet refrigerated foods when I look at the Guaranteed Analysis on the label?

The Guaranteed Analysis is used to place a value on four nutrients: protein, fat, fiber, and moisture. However, it doesn’t consider the water content of the product and can be misleading. Even the Food and Drug Administration admits to this problem on its website stating, “To make meaningful comparisons of nutrient levels between a canned (or fresh) and dry product, they should be expressed on the same moisture basis.”

 

To determine the amount of protein on a dry matter basis:

  • Subtract the moisture percentage from 100% to determine the dry matter percentage
  • Divide the protein percentage by the percent of dry matter percentage
  • Multiply by 100

 

For a simple example, a food with 10% protein and 75% moisture is within the range of Freshpet foods:

  • 100% – 75% moisture = 25% dry matter
  • 10% Protein /25% dry Matter = .4
  • .4 x 100 = 40% dry matter protein content

This same formula can be used to determine the dry matter fat and fiber contents.

Click here to compare our foods with other brands.

Is the protein level in Freshpet recipes appropriate for all dogs?

For pets that have pancreatic problems or compromised renal function (i.e. kidney), high protein diets made from meat and fish should be avoided. If your pet suffers from these conditions, consult your veterinarian to determine if Freshpet is appropriate.

My pet is on a special diet from our veterinarian. Can I use Freshpet food?

It’s always best to ask your veterinarian if Freshpet is appropriate for your pet’s specific condition before introducing it into his or her diet.

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Contact

To reach us by phone, call us at 866-789-3737
Monday – Friday: 9am – 5:00pm EST

Or write to us at:
Attn: Freshpet Care Team
P. O. Box 2157
Secaucus, NJ 07096 – 2157

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At Freshpet, our goal is to make the lives of dogs and cats everywhere better by making fresh, real food for pets. We’re passionate about what we do because we’re pet lovers, and because we believe that as a team, we are making a real difference in pets’ lives. We see it in the thousands of happy and healthy dogs and cats whose pet parents have already switched to fresh. Freshpet embraces diversity and is an EOE/M/F/Disabilities/A/Veterans employer