Privacy Policy

By using this site, you agree to be bound by these terms and conditions. We reserve the right, in our sole and absolute discretion, to change these terms and conditions at any time. Please check these terms periodically for changes. Your continued use of Freshpet.net, Homestyleselect.com, Delifreshpet.com following the posting of changes to these terms and conditions will indicate your acceptance of those changes.
Restrictions on Use of Materials

This site is owned and operated by Freshpet No material from Freshpet.net, Freshpet.org, Freshpetvet.com, FreshpetLetters.com, FreshpetContests.com may be copied, reproduced, republished, uploaded, posted, transmitted, performed, displayed or distributed in any way, except that you may view one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Any other use of such materials is strictly prohibited. You will not upload any of the materials onto another site or make them accessible through any network environment including, but not limited to, the Internet or centralized or peer to peer file sharing services. You will not use any trademarks, service marks, or trade names appearing on the site in any manner without the prior written consent of Freshpet  Other than in the “Linking to Freshpet.net, Freshpet.org, Freshpetvet.com, FreshpetLetters.com, FreshpetContests.com” section below, nothing contained on the site or in these terms and conditions will be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark, service marks or trade names displayed on the site without the express permission of Freshpet, or the owner of the respective rights, if not Freshpet
Images of people, animals or places displayed on the site are either the property of, or used with permission by, of Freshpet The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these terms and conditions or specific permission provided elsewhere on the site. Any unauthorized use of the images may violate applicable law including, without limitation, copyright laws, trademark laws and the laws of privacy and publicity.

You should note that Freshpet and its licensors aggressively enforce their intellectual property rights and, as such, you should take care to adhere to these terms and conditions. If you have a question regarding your use of the site, or if you are interested in licensing content from Freshpet  please feel free to contact us using the information provided at the end of these terms and conditions.

Important Note About Pets and Information on this Site

This site may contain materials relating to various medical, health and fitness conditions of pets and their treatment. These materials are for informational purposes only and are not meant to be a substitute for the advice provided by your own veterinarian or other medical professional. You should not use the information contained herein for diagnosing a pet’s health or fitness problem or disease. You should always consult your own veterinarian and medical advisors.

Submissions

Any suggestions, ideas, notes, drawings, concepts, or other materials or information (collectively, the “Submissions”) submitted by you shall be the sole property of Freshpet None of the Submissions shall be subject to any obligation of confidence on the part of Freshpet, and Freshpet and its affiliates shall not be liable for any use or disclosure of any Submissions in any manner. You hereby assign to Freshpet and Freshpet  shall exclusively own, all right, title and interest in and to the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to you. You warrant that you have the right to grant the foregoing assignment, and that the Submissions do not infringe on the rights of any third party. In addition, you warrant that all “moral rights” in those Submissions have been waived.

Notwithstanding the foregoing, you shall not submit or upload to, distribute through, or otherwise publish through Freshpet.net, Homestyleselect.com, Delifreshpet.com any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offense, violate the rights of any party, or that would otherwise give rise to liability or violate any law. Although Freshpet reserves the right to monitor or review the site and content posted by its users on such site, it does not assume the obligation or responsibility to do so.

You agree and acknowledge that Freshpet will fully cooperate with law enforcement authorities or court order requesting or directing Freshpet to disclose the identity of anyone posting or distributing such materials, or the identity of anyone otherwise violating these terms and conditions.

Disclaimers

THE MATERIALS IN THIS WEB SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND WHETHER STATUTORY, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Freshpet DOES NOT WARRANT THAT ACCESS TO OR THE FUNCTIONS CONTAINED IN THE WEB SITE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEB SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Freshpet DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS WEB SITE, OR ANY OTHER WEB SITES OR INTERNET SERVICES ACCESSIBLE FROM FRESHPET.NET, FRESHPET.ORG, FRESHPETLETTERS.COM, FRESHPETCONTESTS.COM, FRESHPETVET.COM, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OR REPRESENTATIONS RELATING TO THEIR ACCURACY OR RELIABILITY.

Limitation of Liability

You agree and acknowledge that you are using the site at your own risk.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL Freshpet OR ITS AFFILIATES (AND/OR THEIR RESPECTIVE DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES, AGENTS AND/OR REPRESENTATIVES) BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS SITE, EVEN IF Freshpet OR A Freshpet AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL Freshpet OR ITS AFFILIATES’ (AND/OR THEIR RESPECTIVE DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES, AGENTS AND/OR REPRESENTATIVES) TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS SITE.

Please note that some jurisdictions may not allow the exclusion of implied warranties or the limitation of certain types of liability and damages and, as a result, some of the above exclusions and limitations may not apply to you.

Other Restrictions

Software from this site may be further subject to United States export laws, rules and regulations, as amended from time to time. No materials from this site may be downloaded or exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, Sudan or any other country to which the United States has embargoed goods; or (ii) anyone on the United States Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By downloading or using the materials on this site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

Indemnity

You agree to indemnify, defend and hold Freshpet its affiliates and licensors, and all of their respective directors, officers, managers, employees, agents and/or representatives harmless, from any against any claims, liability, losses, litigation, judgments, costs and expenses (including reasonable attorneys’ fees) arising out of or relating, directly or indirectly, to your breach of these terms and conditions.

Linking toFreshpet.net, Freshpet.org, Freshpetvet.com, FreshpetLetters.com, FreshpetContests.com

Freshpet grants a nonexclusive, limited license (“License”) to the owners of any web sites who place a text link containing our domain name or a link containing the graphic banner below on their site (“Licensee”) to use our trademark(s) contained in our domain name and the graphic banner below to develop a link between their site and Freshpet.net, Freshpet.org, Freshpetvet.com, FreshpetLetters.com, FreshpetContests.com. Links toFreshpet.net, Freshpet.org, Freshpetvet.com, FreshpetLetters.com, FreshpetContests.com other than a text link containing our domain name or a link containing the graphic banner below are forbidden. The materials on Licensee’s site shall not imply any association with or relation to Freshpet or imply in any way that any materials fromFreshpet.net, Freshpet.org, Freshpetvet.com, FreshpetLetters.com, FreshpetContests.com are maintained within Licensee’s web site.

No changes or modifications to the domain name or graphic banner may be made. Use of the domain name or graphic banner for purposes other than linking to Freshpet.net, Freshpet.org, Freshpetvet.com, FreshpetLetters.com, FreshpetContests.com is expressly forbidden. The domain name and graphic banner must not be used or associated with any obscene, scandalous, inflammatory, pornographic, profane, defamatory or unlawful site or materials in any way, or in any manner that would adversely affect the name, reputation and goodwill of Freshpet and its products, or expose Freshpet or its affiliates to liability of any kind. Freshpet retains and reserves all rights in and to Freshpet  trade names, trademarks and logos, copyrights and all other intellectual property with respect to the domain name and graphic banner. Freshpet reserves the right to cancel the License at any time and for any reason. Upon receipt of such notification, use of the domain name and graphic banner must cease and the link between the web sites must terminate. Use of any other trademarks, trade names, graphic banners, copyrighted material or any other intellectual property of Freshpet for any purpose is expressly forbidden.

You will not receive any compensation or reimbursement of expenses for linking to the Freshpet website or using the Freshpet graphic banner. Freshpet shall not be responsible for any loss, damage or liability that may accompany or result from your use of the link, domain name or graphic banner, including but not limited to any computer virus; technical, hardware or software failures of any kind; lost or unavailable network connections; or failed, incomplete, garbled or delayed computer transmissions. The granting of this License does not indicate nor should it be construed in any way to represent an endorsement by Freshpet of any materials on a web site containing our domain name or graphic banner or any other intellectual property.

The use of our domain name and the graphic banner containing our trademark(s) on the web site indicates the agreement by the web site owner to these terms and conditions.

Privacy Issues

What This Privacy Policy Covers
This policy covers how Freshpet treats personal information that Freshpet collects and receives, including information related to your past use of Freshpet products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

Information Collection and Use

General

Freshpet collects personal information when you visit the site in different ways including, without limitation, when you register with Freshpet when you use Freshpet products or services, when you visit Freshpet pages or the pages of certain Freshpet partners, and when you enter promotions or sweepstakes. Freshpet may combine information about you that we have with information we obtain from business partners or other companies.

When you register we ask for information such as your name, email address, zip code, and personal interests. Once you register with Freshpet and sign in to our services, you are not anonymous to us.

Freshpet automatically receives and records information on our server logs from your browser, including your IP address, Freshpet cookie information, and the page you request.

Freshpet uses information about you in a number of different ways including, without limitation, to customize the content you see, fulfill your requests for products and services, improve our services, contact you, and conduct research.

Children

Freshpet has no intention of collecting any personal information from individuals under eighteen years of age. Where appropriate, Freshpet will specifically instruct children not to submit such information on our Websites. If a child has provided us with information, a parent or guardian of that child should contact us if they would like this information deleted from our records. We will use reasonable efforts to delete the child’s information from our existing files.

Information Sharing and Disclosure

Freshpet does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

We provide the information to trusted partners and affiliates who work on behalf of or with Freshpet under confidentiality agreements. These companies may use your personal information to help Freshpet communicate with you about offers from Freshpet our affiliates, and our marketing partners. However, these companies do not have any independent right to share this information with other nonaffiliated companies other than in the performance of their services.

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations or as otherwise required by law.

We may transfer information about you if Freshpet is acquired by or merged with another company or if all or substantially all of our assets are sold. In this event, Freshpet will use reasonable efforts to notify you, using contact information you have provided, regarding the transfer of information. We will inform at that time if your information will become subject to a new privacy policy.

Cookies

Freshpet may set and access Freshpet cookies on your computer.
Freshpet uses web beacons to access Freshpet cookies inside and outside our network of web sites and in connection with Freshpet products and services.

The data collected from these cookies helps us to analyze browsing patterns of our visitors in order to improve the content and design of our Websites. The information collected from these cookies is for the exclusive use of Freshpet and its affiliates, and will not be shared with other vendors.
Your Ability to Edit and Delete Your Account Information and Preferences

 

Your Access to and Control of Information

Certain communications from Freshpet such as service announcements, administrative messages and the Freshpet Newsletter, are considered part of Freshpet membership, and you may opt out of receiving them at any time.

You can do the following by contacting us via info@freshpet.com or 866-789-3737 (Monday – Friday: 9am – 5:00pm EST):

  • See what data we have about you, if any.
  • Change or correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

For your protection, we may ask you for additional information to verify your identity. We will respond to reasonable requests within the time limits established by applicable law or within a reasonable time if applicable law does not establish a time limit. In most cases, we will provide the information you request and correct or delete any inaccurate Personal Information you discover. We reserve the right, however, to limit or deny your request, to the extent permitted by applicable law, if: (1) the disclosure may threaten the personal safety, property, or rights of any other person or organization; (2) the disclosure may lead to a violation of applicable laws or regulations; or (3) where you have failed to provide sufficient evidence to verify your identity.”

 

Confidentiality and Security

We use reasonable efforts to protect your information from unauthorized access or use.

Changes to this Privacy Policy

Freshpet may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Freshpet account or by placing a prominent notice on our site.

 

Other

These terms and conditions shall be governed by and construed in accordance with the laws of the State of New Jersey. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Hudson County, New Jersey, and you consent to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unenforceable for any reason, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein, and supersedes any prior agreement. This agreement incorporates by reference any other terms and conditions found on the site including, without limitation, terms relating to sweepstakes and promotions. This agreement shall not be modified except as provided herein.

 

Questions and Suggestions

If you have questions or suggestions, please contact us at:

Freshpet
P.O. Box 2157
Secaucus, NJ 07096-2157
866-789-3737